Shipping policy

Shipping Policy

Last Updated: 18 August 2026

At Muncavour, we aim to provide a reliable and straightforward delivery experience for all our customers.

This Shipping Policy explains our available delivery options, estimated delivery times, order processing, tracking and other important shipping information for purchases made through Muncavour.store.

1. Shipping Options

We currently offer the following delivery options:

Express Shipping — Paid

Estimated Delivery Time: 5–8 Business Days

Express Shipping is available for customers who prefer a faster delivery service.

The applicable Express Shipping fee will be clearly displayed at checkout before you complete your purchase.

Standard Shipping — Free

Estimated Delivery Time: 5–12 Business Days

Standard Shipping is provided free of charge on eligible orders.

No Standard Shipping fee will be added where free delivery is shown as available during checkout.

2. Business Days

Business days generally mean Monday to Friday, excluding UK public and bank holidays.

Weekends and public holidays are not normally counted when calculating estimated delivery periods.

3. Order Processing

Orders may require processing before dispatch.

Processing may include payment verification, order preparation, quality checks, packaging and handover to the relevant delivery provider.

Once your order has been dispatched, you may receive a dispatch confirmation containing available tracking information.

4. Delivery Estimates

Our current estimated delivery times are:

  • Express Shipping: 5–8 business days

  • Standard Shipping: 5–12 business days

These periods are estimates unless we expressly agree to a guaranteed delivery date.

We will fulfil our delivery obligations in accordance with applicable UK consumer law.

5. Order Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time after receiving your tracking information for the carrier's system to display the latest shipment status.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully review your:

  • recipient name;

  • house or building number;

  • street address;

  • town or city;

  • postcode; and

  • other relevant delivery information.

If you notice an error after placing your order, contact us as soon as possible at help@Muncavour.store.

We cannot guarantee that delivery details can be changed once an order has entered processing or has been dispatched.

7. Delivery Delays

Occasionally, deliveries may be affected by circumstances such as carrier disruption, severe weather, unusually high order volumes, public holidays, customs procedures where applicable or other events outside our reasonable control.

If we become aware of a significant issue affecting your delivery, we will take reasonable steps to assist you.

Nothing in this section limits your statutory rights regarding delivery.

8. Lost Parcels

If your tracking information indicates a delivery problem or your parcel has not arrived within the expected period, please contact:

help@Muncavour.store

Please include your order number and relevant delivery information so that we can investigate the shipment.

Where a parcel is confirmed as lost, we will provide the appropriate remedy in accordance with applicable law.

9. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, provide:

  • your order number;

  • a description of the issue;

  • photographs of the damaged product; and

  • photographs of the packaging.

This information can help us investigate the issue with the delivery provider.

Your statutory rights concerning damaged or faulty goods remain unaffected.

10. Incorrect or Missing Items

If your order contains an incorrect product or an item is missing, please contact help@Muncavour.store.

Provide your order number and details of the affected item so that our customer service team can investigate and provide an appropriate solution.

11. Multiple Parcels

In some circumstances, products from the same order may be dispatched separately.

This means that you may receive more than one parcel for a single order.

Where available, separate tracking information may be provided for each shipment.

12. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may:

  • attempt delivery again;

  • leave instructions for redelivery;

  • deliver the parcel to an appropriate collection point; or

  • return the parcel to the sender.

Please follow the instructions provided by the carrier where applicable.

13. Unclaimed or Returned Parcels

If a parcel is returned to us because it was not collected, delivery could not be completed or there was an issue with the supplied address, please contact us.

We will review the circumstances and provide the available options.

Any refund or additional delivery arrangement will be handled in accordance with applicable law and our store policies.

14. Risk During Delivery

For consumer orders where we arrange delivery, responsibility for loss or damage generally remains with us until the goods come into your physical possession, or the physical possession of a person identified by you to receive them, subject to applicable UK law.

15. Delivery and Consumer Rights

Nothing in this Shipping Policy excludes or restricts your statutory consumer rights.

We will deliver orders in accordance with the agreed delivery arrangements and applicable UK consumer law, including relevant provisions of the Consumer Rights Act 2015.

Where no specific delivery period has been agreed, applicable statutory requirements concerning delivery will apply.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, business operations or applicable legal requirements.

The shipping terms applicable to an order will generally be those presented to you when you place the order, subject to applicable law.

17. Contact Us

For questions about shipping, tracking or delivery, please contact:

Muncavour
Website: Muncavour.store
Email: help@Muncavour.store

For faster assistance with an existing order, please include your order number.

Shipping Summary

Express Shipping
5–8 Business Days
Paid — fee displayed at checkout

Standard Shipping
5–12 Business Days
Free